When done with sincerity saying sorry can help clear up unresolved conflict and possibly build a stronger relationship. There are five important steps to follow when making a real apology.
1. Say “I’m Sorry” with sincerity and show your sincerity with appropriate body language and tone of voice.
2. Take responsibility for your actions and say what you are sorry for doing or saying. You don’t want to start with “I’m sorry you…..” or “I’m sorry but…”
3. Explain what you will do differently.
4. Ask the other person what you can do to make the situation better.
5. Let the other person share what they are thinking or feeling and listen carefully to what they say.
Each of these steps is important when working towards resolving conflict. Make sure you take the time to listen and hear the other person as you work towards repairing the relationship.